It was a privilege to have Alistair as a keynote speaker for the Government of Canada’s Information Management Symposium. Alistair is an engaging and knowledgeable speaker with a real talent for story-telling. His presentation on the rise of digital government and the frictions it creates provided our community of practice with a lively and thought-provoking start to the conference. Participant evaluations gave Alistair’s talk the highest rating of all presenters at the conference and one participant provided this succinct evaluation of his talk: Outstanding.